DID Services – Forwarding & Unified Communications

DID Services – Forwarding & Unified Communications


DID Forwarding

You can offer your own brand of calling service where customers can have a few local phone numbers that are assigned to specific international destinations. For example, your customers can set up a special phone number to reach their friend in Ghana. Once they dial this phone number, the call is routed directly to their friend, without having to input a PIN or international phone number.

The Perfect Solution for Int’l Travelers

For those who travel from one country to another, it can become quite costly to have calls forwarded from one phone to another. Using DID Forwarding; end users can forward their calls to another country without having to pay international charges to their cell phone provider. For example, a customer may have a US cell phone plan and another plan in India. When they travel to India, they can have their USA calls forwarded to a USA DID (phone number). This DID will automatically route the calls to the phone in India using VOIP rates. This is a huge savings on call forwarding!

Unified Communications

Unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions that are controlled by an individual user for both business and social purposes.

This includes any integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, data sharing, call control and speech recognition that uses a single, content-independent personal messaging channel for contact access.

In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. To facilitate this people use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are other forms of communication as well, such as SMS and instant messaging. The goal of unified communications involves breaking down barriers so that people using different modes of communication, different media, and different devices can still communicate to anyone, anywhere, at any time.